Customer Service is the #1 way to ensure success in this business. As has been previously mentioned, Team Beachbody is all about the relationships, meaning that networking with people and treating them like gold is crucial for future referrals and future business from your clientele.
Check out this video on how Disney does customer service.
https://www.youtube.com/watch?v=sgjsuidjjWM
So what exactly should be on your daily to-do list as an online fitness Coach?
We recommend keeping a daily schedule and to-do list, whether hard copy (such as a planner) or electronic (via app such as Evernote).
3 Vital Behaviors:
- Invite at least 2 people to Challenge groups.
- Do your workout and drink Shakeology.
- Read/listen to 10 minutes of personal development.
Other Key Items for Your To-Do List:
- Answer emails and Facebook messages.
- Follow-up via phone/email.
- Review Breaking Coach News in the Coach Online Office.
- Listen to a Team call, archived National Wake-Up Call, and/or attend a local event if applicable.
- Check in and post in private Challenge Group pages.
- Call/text/email encouragement to someone you know (friend, customer, Coach, family member).
- Post inspirational/engaging things on my Facebook page during the day.